We understand the importance of privacy to our
customers. For many years, our policy has been to treat what we
learn about our customers as confidential. For example, we will
not give or sell confidential or personal information about our
customer to any third party not affiliated with their transaction,
except as required by law or as necessary to provide CMF Delivery
to the customer.
We collect and store information about every
package we handle so that we can efficiently provide the package
delivery services demanded by our customers. We use information
about our customers, their packages, and their shipping activity
to provide or enhance the services we make available to our customers,
to enhance our ability to communicate with our customers about
additional services they may find of value, to satisfy our legitimate
business interests (including performing trend analysis and market
studies), to set prices, establish credit, fulfill a Contract
of Carriage or Service Agreement, accomplish the billing function,
and to comply with government regulations.
Some of the information collected by CMF Delivery
is personal data or data which relates to an identifiable person.
Examples of personal data are names, addresses, e-mail addresses,
credit card numbers and telephone numbers. We never sell information
to third parties that could be used to specifically identify an
individual customer or group of customers. Finally, we do provide
personal data to government agencies as required by law or regulation.
In addition to the uses of the information described
in the paragraphs above, we collect telephone numbers and e-mail
addresses in the event that we have to contact the shipper, or
the shipment recipient, to resolve a question or provide shipment
Although we make reasonable efforts to limit
access to our facilities and vehicles to authorized personnel,
we are not responsible for maintaining the confidentiality of
information that is printed and placed in plain view on a package
We treat our data as assets that must be protected
against loss and unauthorized access. We employ information security
techniques to appropriately protect confidential information from
unauthorized access by users inside and outside the company. Access
to customer information is limited to those employees who have
a legitimate business need for that information.
We retain information about customers as necessary
for business purposes and as required by government regulation.
For example, we retain information about packages, including names
and addresses, so that we can provide proof of delivery information
and to process claim requests. We carefully dispose of records
and delete information when retention periods expire.
In order to ensure your protection and peace
of mind, we implement numerous safety guidelines and procedures.
All CMF Delivery drivers undergo an extensive background check
and wear clearly identifiable uniforms with picture identification.
Our trucks are clearly marked and our fleet
of trucks is expertly maintained for safe and reliable service.
In addition, CMF is involved in the SAFTRAK vehicle tracking program.
Each of our vehicles is marked with a SAFETRK sticker to promote
safe driving practices. While getting your time-critical documents
to their destination quickly is of the utmost importance to us,
doing so safely is our ultimate goal.
CMF offers several types of pouches that can
be key locked. Since CMF Delivery has a closed system sorting
mechanism, packages can be tracked easily.