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© 2009 CMF DELIVERY, INC. PO Box 86603 San Diego, CA 92138

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Choosing a Courier Service FAQ Terms and Condiitions Privacy and Security

Privacy and Security

We understand the importance of privacy to our customers. For many years, our policy has been to treat what we learn about our customers as confidential. For example, we will not give or sell confidential or personal information about our customer to any third party not affiliated with their transaction, except as required by law or as necessary to provide CMF Delivery to the customer.

We collect and store information about every package we handle so that we can efficiently provide the package delivery services demanded by our customers. We use information about our customers, their packages, and their shipping activity to provide or enhance the services we make available to our customers, to enhance our ability to communicate with our customers about additional services they may find of value, to satisfy our legitimate business interests (including performing trend analysis and market studies), to set prices, establish credit, fulfill a Contract of Carriage or Service Agreement, accomplish the billing function, and to comply with government regulations.

Some of the information collected by CMF Delivery is personal data or data which relates to an identifiable person. Examples of personal data are names, addresses, e-mail addresses, credit card numbers and telephone numbers. We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Finally, we do provide personal data to government agencies as required by law or regulation.

In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact the shipper, or the shipment recipient, to resolve a question or provide shipment status information.

Although we make reasonable efforts to limit access to our facilities and vehicles to authorized personnel, we are not responsible for maintaining the confidentiality of information that is printed and placed in plain view on a package or letter.

We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.

We retain information about customers as necessary for business purposes and as required by government regulation. For example, we retain information about packages, including names and addresses, so that we can provide proof of delivery information and to process claim requests. We carefully dispose of records and delete information when retention periods expire.

If you have any questions/comments about privacy, you should email us at


In order to ensure your protection and peace of mind, we implement numerous safety guidelines and procedures. All CMF Delivery drivers undergo an extensive background check and wear clearly identifiable uniforms with picture identification.

Our trucks are clearly marked and our fleet of trucks is expertly maintained for safe and reliable service. In addition, CMF is involved in the SAFTRAK vehicle tracking program. Each of our vehicles is marked with a SAFETRK sticker to promote safe driving practices. While getting your time-critical documents to their destination quickly is of the utmost importance to us, doing so safely is our ultimate goal.

CMF offers several types of pouches that can be key locked. Since CMF Delivery has a closed system sorting mechanism, packages can be tracked easily.

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